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Make a complaint

How long will it take to reply to my complaint?

Complaints will be acknowledged within five working days and then replied to in full within a further 17 working days. Although we reply to the majority of complaints within 17 working days, if the matter is complex and requires greater investigation it may take longer. If this is the case, we will contact you again to let you know and advise how much longer it will take and why. 

What happens if I have a complaint about RSPCA's recruitment procedure?

Complaints from members of the public regarding our recruitment process will be reviewed by our recruitment team and responded to in line with the complaints procedure.

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