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Frequently asked questions

  • To report cruelty please chat to us online or go to our report cruelty web page. We also have animal welfare help and advice online.

    Download the Relay UK app for help contacting us if you're deaf, hard-of-hearing or speech-impaired.

  • Thank you for choosing to donate to the RSPCA. Donate online today.

  • It's really important to us that the information we hold about you is accurate. You can help us keep our records up to date by telling us if and when your contact details and other personal information changes. To make changes to the information we hold about you, please contact our Supporter Services team as follows:

    • Online Self Service Form
    • Email - supportercare@rspca.org.uk
    • Write - RSPCA Supporter Services, Parkside, Chart Way, Horsham, RH12 1GY
    • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

  • To make changes to your donation, please contact our Supporter Services team as follows:

    • Email - supportercare@rspca.org.uk
    • Write - RSPCA Supporter Services, Parkside, Chart Way, Horsham, RH12 1GY
    • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

  • It's really important that we contact you in the ways that you prefer.  Let us know how you want us to keep you informed and communicate with you. To make changes to your consent details, please contact our Supporter Services team as follows:

    • Online Self Service Form
    • Email - supportercare@rspca.org.uk
    • Write - RSPCA Supporter Services, Parkside, Chart Way, Horsham, RH12 1GY
    • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

  • Please see our page for more information about how to declare, amend or cancel Gift Aid.

  • For more information on this and when your direct debit is due to go out please contact our Supporter Services team as follows:

    • Email - supportercare@rspca.org.uk
    • Write - RSPCA Supporter Services, Parkside, Chart Way, Horsham, RH12 1GY
    • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

  • See our page for information about our RSPCA Lottery and how to purchase tickets.

    To cancel playing the RSPCA Lottery please contact our dedicated Lottery Team on 01524 752 903 or you can email support@rspcalottery.org.uk.

    See our page for more information about our RSPCA Raffle and how to cancel or purchase any tickets.

  • On behalf of everyone at the RSPCA, we would like to convey our condolences on your bereavement. To update us of this please contact our Supporter Services team as follows:

    • Email - supportercare@rspca.org.uk
    • Write - RSPCA Supporter Services, Parkside, Chart Way, Horsham, RH12 1GYS
    • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

  • Please see our page for information about becoming an RSPCA Member or renewing your Membership.

  • Please see our page about how you can receive help for your veterinary fees.

  • See our page for more information about our RSPCA In Memory donations.

  • Please see our page about remembering the RSPCA in your will.

  • See more information about our RSPCA Home for Life scheme.

  • The RSPCA's bank account details are below:

    Coutts & Co account

    Regular Donation - Sort Code: 18-00-02. Account number: 05314968.

    One off donation - Sort Code: 18-00-02. Account number: 05314682.

    For one off overseas donations please find below our IBAN details for an international transfer:

    RSPCA No.1 Account

    Coutts & Co

    Sort code 180002

    Account number 05314682

    IBAN:  GB15COUT18000205314682

    Swift/Bic: COUTGB22

Need some advice for animal care?

If you're looking for advice on animal care or welfare, we're here to help.

Visit our advice and welfare section or simply complete our animal advice online enquiry form and we'll get back to you as soon as we can.

Alternatively write to us at:

RSPCA Animal Advice Team
Parkside,
Chart Way,
Horsham,
West Sussex,
RH12 1GY

Our promise to you

Everyone in the RSPCA community - staff, volunteers, trustees - will deliver good customer service to each other and to supporters, members and users of our services.

We promise we're committed to:

Delivering good customer service to all of our supporters and users of our services.

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