Purchasing a product from our online shop or mail order

When you purchase an item or product from our online shop or mail order catalogue, we will collect certain information from you including your name, address, phone number, email address, gift aid status, marketing preferences and payment details, so that we can process your order or contact you if we have any queries regarding your order. Orders will be processed by our supplier Suttons Consumer Products Ltd. 

Where you have given us your consent, we may send you information about other products that may be of interest to you by post, email, SMS or contact you by phone.

When you provide RTL (the trading company that runs our online shop) with your data it will be held and processed by the RSPCA. Depending upon the communication preferences you select when registering your details, the RSPCA may then also contact you for fundraising and marketing purposes.

RTL will not use your personal data for any other purpose unless you explicitly instruct it to do so.