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Contact us

We really value your support in ensuring that animals have a good life and are treated with compassion and respect.

We're here to help, whether to answer an animal welfare question or assist if you are one of our valued supporters or members. Please see below some of our most frequently asked questions.

Make an enquiry

General enquiries

Alternatively write to us at

  • RSPCA Animal Advice Team, Parkside, Chart Way, Horsham, West Sussex, RH12 1GY

Contact pet insurance

If policy number begins PETRS

Phone lines are open: 8.30am–6pm (Mon–Fri). 9am–1pm (Sat)

If policy number begins with 5 (8 digits long)

Phone lines are open: 9am–5pm (Mon–Fri)

Calls from mobiles and landlines will be charged as part of your inclusive call minutes; if inclusive minutes aren’t available, you’ll be charged the national call rate.

Answers to your FAQs

  • To report cruelty please chat to us online between the hours of 8am and 6pm. We also have animal welfare help and advice online.

    Download the Relay UK app for help contacting us if you're deaf, hard of hearing or speech-impaired.

  • Thank you for choosing to donate to the RSPCA. Donate online today.

  • It's really important to us that the information we hold about you is accurate. You can help us keep our records up to date by telling us if and when your contact details and other personal information changes. To make changes to the information we hold about you, please contact our Supporter Services team as follows:

  • To make changes to your donation, please contact Customer Engagement as follows:

    • Email - supportercare@rspca.org.uk
    • Write - RSPCA Customer Engagement, Parkside, Chart Way, Horsham, West Sussex, RH12 1GY
    • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

  • It's really important that we contact you in the ways that you prefer.  Let us know how you want us to keep you informed and communicate with you. To make changes to your consent details, please contact Customer Engagement as follows:

  • Please see our page for more information about how to declare, amend or cancel Gift Aid.

  • For more information on this and when your direct debit is due to go out please contact Customer Engagement as follows:

    • Email - supportercare@rspca.org.uk
    • Write - RSPCA Customer Engagement, Parkside, Chart Way, Horsham, West Sussex, RH12 1GY
    • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

  • See our page for information about our RSPCA Lottery and how to purchase tickets.

    To cancel playing the RSPCA Lottery please contact our dedicated Lottery Team on 01524 752 903 or you can email support@rspcalottery.org.uk.

    See our page for more information about our RSPCA Raffle and how to cancel or purchase any tickets.

  • On behalf of everyone at the RSPCA, we would like to convey our condolences on your bereavement. To update us on this please contact Customer Engagement as follows:

    • Email - supportercare@rspca.org.uk
    • Write - RSPCA Customer Engagement, Parkside, Chart Way, Horsham, West Sussex, RH12 1GY
    • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

  • Please see our page for information about becoming an RSPCA Member or renewing your Membership.

Our promise to you

Everyone in the RSPCA community - staff, volunteers, trustees - will deliver good customer service to each other and to supporters, members and users of our services.

We promise we're committed to:

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