***National Call Centre Update*** 

At the beginning of the Coronavirus crisis our national cruelty line temporarily stopped being a 24-hour service. This has now become a permanent change and the line is open 8am-5pm, everyday.

0300 1234 999 - RSPCA main National Reporting Line 

0300 123 8967 - RSPCA Wildlife Reporting Line 

Please visit the following link www.rspca.org.uk/reportcruelty, which includes a helpful checklist of the information they will need when you call.

This is an incredibly difficult time for us across the RSPCA, as is it is for everyone and we appreciate your ongoing support.

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Financial Aid Requests Dogs / Other information & Advice – Main Branch Line – 07387566762

Finacial Aid requests for Cats & Small Animals / Re homing – 01483 837660

RE homing / Fostering / Adoption / Adopters Support for Dogs – 07553284028 (Monday’s, Wednesday’s and Friday’s)

EASTER WEEKEND 2025 UPDATE

Charity Shops – over the Easter Period

Please note from Friday 18th April until Monday 21st April our two Charity Shops (Horsell & New Haw) will be CLOSED. Normal hours to resume as of Tuesday 22nd April 2025.

We are very grateful for all your generous donations and continued support but please DO NOT leave donations outside of either of the shops during closed hours.

Branch Phone Line over Easter

(Friday 18th April 2025 until Monday 21st April 2025)

During the above dates please note all calls will be dealt with upon our return on the morning of Tuesday 22nd April 2025 (unless urgent). If your call is urgent, please call and leave a message and we will get back to you as soon as possible. Please note we are unable to financially help with out of hours veterinary fees, but we can always provide advice.

Financial Aid (Dogs only) – 07387566762

Financial Aid (Cats only) – 01483 837660

Animal Re-homing / Fostering – 07553284028

Reporting Wildlife – 0300 123 8967

RSPCA national Call Centre – 0300 1234 999 (animal welfare concerns)

Thank you and we wish you all a Happy Easter!

Our Branch 

We are a committee of volunteers who administrate the running of the branch. Our branch also re-homes cats and dogs from foster homes. Check our Re home a Pet section, where you will find details of the animals in our care, which are looking for homes

Please be aware we do not have a re-homing centre so have no set opening hours. Viewings are done by appointment only.

If you are concerned with any injured wildlife, then please contact one of the following.

Harper Asprey 01344623016

Hart Wildlife 0142056233

Wildlife Aid 09061800132

Swan Sanctuary 01932 240790

Ferret Rescue 07904717795

Concerned about the welfare of an animal?

You can use our email enquiry service My RSPCA to report a mistreated, neglected, injured or distressed animal, or you can call our 24-hour cruelty line on 0300 1234 999.

If you are reporting an animal in distress please read our checklist to help you identify the information we may ask for when you contact us.

Animal welfare needs

The welfare of an animal includes its physical and mental state and we consider that good animal welfare implies both fitness and a sense of well-being. We believe that an animals welfare should be considered in terms of 'FIVE NEEDS':

1. The need for a suitable environment

2. The need for a suitable diet

3. the need to be able to exhibit normal behaviour patterns

4. The need it has to be housed with, or apart from, other animals

5. The need to be protected from pain, suffering, injury and disease.

Charity Shops 

Horsell - 84 High Street, Horsell, Woking, GU21 4SZ

Monday to Friday - 9.30am to 4pm and Saturdays - 10am to 2.30pm 

Please always call ahead to check regarding donation drop off times - 07765486358

New Haw - 17/19 The Broadway, New Haw, Addlestone, KT15 3EU 

Monday to Friday - 9am to 4pm and Saturdays - 10am to 1pm

Please always call ahead to check regarding donation drop off times - 07907661093

Please note depending on donations throughout the day we may have reached our limit and may not be able to accept, so please always check ahead, thank you!